Refund & Returns Policy

Effective Date: January 1, 2026

1. The 60-Day Guarantee Period

Our 60-day money-back guarantee gives you the opportunity to evaluate NewEra Protect risk-free[cite: 1]. The evaluation period begins on the exact date your order is processed and placed through the official website (neweraprotect.com)[cite: 1]. All return or refund inquiries must be submitted before the 60-day window expires[cite: 1].

2. Eligibility & Requirements

To qualify for a refund under this policy[cite: 1]:

• The product must have been purchased directly through the official store at neweraprotect.com[cite: 1]. Purchases made via unauthorized third-party resellers or external platforms are not covered under this guarantee.
• Refund requests must be formally initiated within 60 calendar days of the initial order date[cite: 1].
• Depending on checkout guidelines, you may be required to return the remaining bottles (whether unopened, partially used, or empty) to the fulfillment returns center.

3. How to Initiate a Return

Please follow these steps to process your return smoothly:

1. Contact Customer Support: Submit an email or ticket through the official support channel at neweraprotect.com to obtain a Return Merchandise Authorization (RMA) number[cite: 1].
2. Prepare the Shipment: Securely package the remaining bottles along with your RMA documentation and packing slip to identify your original order.
3. Ship the Package: Send the package to the designated fulfillment return address provided by the support team. Retain tracking confirmation for your records.

4. Shipping Costs & Surcharges

Return shipping expenses are the sole responsibility of the customer and are non-refundable. Any initial shipping fees charged at the time of checkout are non-refundable[cite: 1, 2]. Single-purchase and multi-bottle promotional orders are subject to the specific fee structure presented at final checkout[cite: 1].

5. Processing & Issuance of Refunds

Once the return package is received and verified at the fulfillment warehouse, the refund will be credited back to your original payment method. Please allow 5 to 10 business days for the credit to appear on your bank or credit card statement, depending on your card issuer's billing cycle.

6. Subscription Cancellations

For customers enrolled in an auto-delivery or recurring subscription plan, subscriptions can be managed, paused, or cancelled at any time prior to the next scheduled billing date by logging into your customer account[cite: 1]. Cancelling a future shipment does not automatically process a refund for orders already dispatched or in transit.

7. Contact Information

If you have questions regarding an existing order, return status, or refund inquiry, please reach out through the official support channels listed on neweraprotect.com[cite: 1].