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Privacy Policy

Last Updated: August 31, 2026

This Privacy Policy describes how NewEra Protect ("we," "us," or "our") collects, uses, protects, and discloses your personal information when you visit, browse, or place an order through our website at neweraprotect.com[cite: 1]. We are committed to safeguarding your privacy and ensuring your personal information is treated responsibly.

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Identifiers: Your full name, shipping and billing address, email address, and phone number provided when ordering or contacting customer support[cite: 1].
  • Payment Data: Payment details such as credit card numbers or third-party billing account details[cite: 1]. All transactions are processed via secure, PCI-compliant payment gateway providers; we do not store full credit card numbers on our local servers.
  • Account & Order Records: History of single-bottle orders, subscription selections, or promotional package checkouts, along with customer service correspondence[cite: 1].
  • Technical & Usage Data: IP addresses, browser types, operating systems, referring URLs, device identifiers, and pages visited, collected automatically through cookies, server logs, and web beacons.

2. How We Use Your Information

We use the information gathered about you for the following purposes:

  • To process, fulfill, and ship orders for NewEra Protect capsules and manage active subscriptions[cite: 1].
  • To coordinate order confirmations, shipping notifications, and billing invoices[cite: 1].
  • To verify eligibility and process refund requests under our 60-day money-back guarantee policy[cite: 1].
  • To provide customer service support and resolve product or checkout inquiries[cite: 1].
  • To protect against security incidents, fraudulent transactions, and unauthorized account access.
  • To analyze website performance and improve user experience across our digital pages[cite: 1, 2].

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking tools to understand user behavior, remember user preferences, track checkout cart sessions, and evaluate site traffic[cite: 2]. You can choose to set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some sections of the website or checkout cart flow may not operate properly[cite: 1].

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information solely with trusted third parties under strict confidentiality terms for functional operations:

  • Fulfillment & Logistics: Warehouse and shipping carriers that dispatch orders and handle package returns[cite: 1].
  • Payment Processors: Merchant banking partners and gateways that securely process billing transactions[cite: 1].
  • Service Providers: Hosting platforms, IT security consultants, and analytics providers that support our website operations[cite: 1, 2].
  • Legal & Regulatory Compliance: Law enforcement or governmental bodies when necessary to comply with applicable laws, court orders, or to protect our legal rights.

5. Data Security

We implement standard physical, technical, and administrative measures designed to safeguard your personal data from accidental loss, unauthorized access, alteration, and disclosure. Checkout sessions use Secure Sockets Layer (SSL) encryption to protect sensitive data transfers.

6. Your Privacy Rights

Depending on your jurisdiction (such as California or the European Economic Area), you may hold specific legal rights regarding your personal information, including:

  • The right to know and access the personal data we hold about you.
  • The right to request correction of outdated or inaccurate information.
  • The right to request deletion of your personal information, subject to legal record-keeping and tax retention requirements.
  • The right to opt out of promotional emails by using the "unsubscribe" link included in our email communications.

7. Third-Party Links & Resellers

Our website may contain links to external sites, reference articles, or related women's health formulas[cite: 1, 2]. We are not responsible for the privacy practices, content, or terms of third-party websites[cite: 2]. We encourage you to review the individual privacy policies of any site you visit[cite: 1, 2].

8. Updates to This Policy

We reserve the right to revise or update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website following the posting of changes constitutes acceptance of the revised terms[cite: 1].

9. Contact Us

For questions, privacy requests, or inquiries regarding your personal data, please contact customer support through the official contact portal on neweraprotect.com[cite: 1].